Last updated: August 30, 2026
Refund Policy
Here is a simple overview of refunds, cancellations, and billing for our paid plans. We also offer a free plan so you can try the core drawing tools before deciding whether to subscribe.
If you buy a paid FloorPlan Creator subscription, you can cancel your initial purchase and ask for a full refund within 14 calendar days of the initial charge. You don't need to give us a reason.
1. Try before you pay
We offer a free plan so you can try the service before spending anything. The free plan includes:
- Full access to the floor plan editor and furniture library.
- Up to 1 saved project with cloud autosave.
- PNG and JPEG exports (2K resolution, with a watermark).
No credit card is required. We'd love for you to create an account, draw a plan, and export a sample before upgrading — that way you know exactly what you're getting.
2. Paid plans and billing
Paid subscriptions are billed in advance on a monthly or yearly cycle through Paddle, our payment partner, authorized reseller, and merchant of record. Prices are shown on our pricing page in USD; taxes may be added at checkout where required.
When you subscribe, your payment method is charged for the current billing period and your paid features are available right away.
3. Upgrades
If you upgrade to a higher plan (for example, from Pro to Studio), the change takes effect right away. Paddle may charge a prorated amount for the remainder of your billing period.
4. How to request a refund within 14 days
You can ask for your refund in any of these ways:
- Use the “View receipt” or “Manage subscription” link in the email Paddle sent after your purchase.
- Visit Paddle Buyer Support and choose the refund option.
- Email us at floorplancreator.io@gmail.com.
If you email us, please use the email address connected to your account and include your Paddle receipt or transaction ID if you have it. This only helps us find the payment faster — you do not need to give a reason for the refund.
Paddle processes the refund to the original payment method. When a full refund is issued, paid access ends and your account returns to the Free plan. Your bank or payment provider may take a few business days to show the refund.
5. Canceling future renewals
You can cancel your subscription at any time from your account page. Canceling a future renewal is separate from asking for a refund.
If you cancel without requesting a refund, your paid features stay available until the end of the billing period you already paid for. Your account then moves to the Free plan, and Paddle will not charge you again for that subscription.
6. Other refund situations
If you notice a duplicate charge or a charge after you cancelled, please reach out to us at floorplancreator.io@gmail.com. We will look into it and work with Paddle to fix any genuine billing mistake.
Refund requests outside the 14-day period are handled under Paddle's Buyer Terms, Paddle's Refund Policy, and any applicable law. Those rules may give you additional rights, and nothing in this policy limits them.
7. Changes to this policy
We may update this policy from time to time. The current version is always available on this page with the “Last updated” date shown at the top.
8. Contact
Billing questions? We're here to help — floorplancreator.io@gmail.com